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Bringing the Workplace Together for the Holiday Season: A Guide for Small Business Owners

Posted By PaySmart Payroll Services , Friday, November 1, 2024

The holiday season is a wonderful opportunity for small business owners to unite their employees, celebrate accomplishments, and show appreciation. In small businesses, where each employee plays a vital role, fostering a sense of community during this time can boost morale, strengthen relationships, and promote a positive work environment.

Here are seven ways small business owners can bring their workplaces together during the holiday season:

1. Host a Holiday Party or Gathering A holiday party is a timeless way to bring your team together to unwind, celebrate, and socialize outside of the typical work environment. Whether formal or casual, holiday gatherings encourage camaraderie and offer an opportunity for employees to connect.

Here are some ideas: Themed Parties: Add a festive twist with themed events like “Ugly Sweater” or “Winter Wonderland.”

Virtual Parties: Engage remote teams with virtual holiday games, trivia, and gift exchanges. Family-Friendly Events: Include families to create a more inclusive, community atmosphere.

2. Organize a Gift Exchange A gift exchange, such as Secret Santa or White Elephant, can also be a fun, lighthearted way to build camaraderie among employees during the holiday season. Here are some tips to keep to keep in mind during planning:

Set a Budget: Make sure to set a reasonable price range to ensure participation without financial pressure. Keep It Inclusive: Choose neutral themes to ensure everyone, regardless of their holiday traditions, feels comfortable participating.

Prioritize Thoughtfulness: Encourage personalized, creative gifts rather than focusing on price, making the exchange more meaningful.

3. Plan Holiday-Themed Team-Building Activities Holiday-themed team-building exercises are a fun way to boost engagement and bring employees closer together during this busy season.

Here are some ideas: Scavenger Hunts: Create holiday-themed contests with small, festive prizes.

Bake-Off Competitions: Encourage employees to share their favorite holiday treats.

Decorating Contests: Host office decorating contests with categories like “Most Creative” or “Best Holiday Spirit.”

4. Show Appreciation Through Thoughtful Gestures The holidays are a great time to express gratitude for your employees’ hard work. Thoughtful gestures, whether big or small, can make employees feel valued and appreciated.

Here are some ideas:

Personalized Notes: Send handwritten thank-you notes that acknowledge specific contributions from the year. Bonuses or Extra Time Off: Offer holiday bonuses or additional time off to show appreciation.

Recognition Awards: Host an informal ceremony to recognize outstanding employees with fun awards.

5. Give Back to the Community Together Incorporating a spirit of giving during the holidays builds team camaraderie and strengthens your business’s connection with the local community. Participating in charitable activities fosters a shared sense of purpose between you and your employees. Here are some ideas: Charity Drives: Organize donation drives for food, clothing, or toys. Volunteer Days: Plan a group volunteer event to support a local cause. Sponsor a Family: Partner with a local organization to sponsor a family in need during the holiday season.

6. Create a Festive Workplace Atmosphere Adding holiday decorations and festive elements to the office can enhance the holiday spirit, making the workplace warm, joyful, and inviting. This will boost employees’ moods and increase their excitement about coming to work each day. 

Here are some ideas: Decorate the Office: Add lights, garland, and holiday décor to communal spaces.

Seasonal Treats: Offer festive snacks like cookies or hot cocoa in the breakroom. Holiday Music: Play holiday music during lunch breaks or other casual moments to lift the mood.

7. Reflect and Celebrate the Year’s Achievements The end of the year is an excellent time to reflect on the team’s accomplishments. Celebrate successes, highlight key contributions, and acknowledge the hard work put in throughout the year. This will help employees feel appreciated and noticed for their contributions and efforts.

Here are some ideas: Year-End Recap: Share a presentation or memo highlighting major milestones and individual contributions.

Goal-Setting for the New Year: While celebrating achievements, start a conversation about goals for the coming year and encourage employee input. Bringing your team together during the holiday season fosters a sense of unity and belonging, enhances workplace morale, and leaves lasting positive impressions. Whether through holiday parties, team-building activities, appreciative gestures, or community involvement, small business owners can create an atmosphere of joy, reflection, and celebration. The festive season provides the perfect backdrop to strengthen workplace connections, reflect on the year’s achievements, and set the tone for a successful year ahead.

PaySmart is a payroll provider located in Mechanicsburg, Pennsylvania, supporting small businesses in the Central PA region. We are dedicated to helping small businesses take care of their payroll needs. To learn more information about how PaySmart may provide payroll solutions, please get in touch with us at 717-766-1777. Our New Client Concierge is waiting for you!

Tags:  healthcare practice  podiatry holiday party  podiatry practice 

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Phone Training Obsoletion

Posted By Lynn Homisak, Monday, April 17, 2023

Obsoletion - noun: the act of becoming or condition of being obsolete.

 

Is that what phone training in a medical office has become?

 

The telephone is a patient’s very first personal contact with the practice. A vital communication tool responsible for practice building and management. Why, then, is it that doctors do not require professional training in proper phone skills and etiquette? Not just for their receptionist, how about the entire staff?

After years of consulting experiences (combined lately with crazy stories I’ve had with personal medical encounters), it is evident that not all physicians know what goes on at that front desk, particularly on the phone. That is, not until they overhear an uncomfortable conversation they wish they hadn’t. I can’t tell you how often a client has come to me sounding the alarm, saying, “I can’t believe what I just heard my staff say to a patient on the phone!” It is at that point that reality sets in.

 

Unfortunately, if new job applicants indicate they have experience as a receptionist on their resume, it is often mistakenly assumed that they possess excellent telephone skills. It might further be misconstrued that answering phones is “just another standard job” that receptionists have indeed mastered. However, that is rarely the case. Too many “receptionists” cannot pass that test, presenting an unpleasant first impression of the entire practice.

 

This leads me to wonder…

  • Are doctors aware of the information their staff communicates (whether it is accurate or medically advised?)
  • Do they assume that all their employees professionally conduct themselves on the phone by utilizing proper tone, volume, and attitude in their voice?
  • Do they know whether (or not) staff SMILE and are courteous when they speak on the phone, or are they bothered by the interruption?
  • Do staff (intentionally or unintentionally) abuse the hold button - losing patients, literally and figuratively, as a result?
  • Can they diffuse angry, disgruntled, and abusive patient situations and take appropriate action to resolve issues?
  • Do doctors know if staff remain focused on welcoming patients in or shutting them out because they feel stressed or overwhelmed?
  • Do docs feel that sending new staff for proper training only unnecessarily delays their start date? Is the cost of professional training a deterrent factor?

It may appear I blame staff for all the transgressions – not so. Unless they receive specific “how to” instruction and official training, they will do what they do, right or wrong, good or bad – and believe there is no problem. It all goes back to management. The more self-made protocol that slips by uncorrected, the more they will trust that their way of (mis)handling things is okay.

 

Because of its impact on the practice, many successful doctors consider the office phone as relevant as the essential clinical equipment – x-ray, ultrasound, etc., ensuring that those tools are in optimum working order and professionally maintained. Telephone training is no different. Phone skills also need to be professionally maintained. I would even go so far as to say that annual training and refresh are necessary. Anyone in practice responsible for answering the phones and speaking with patients, other medical offices, hospitals, or vendors…must know how to handle those calls effectively. Mishandling is not an option.

 

If formal training is not currently possible, commit to a time that is. In the meantime, schedule and conduct in-house training sessions. These should include discussing common scenarios, role-playing, customer service etiquette, problem-solving, medical advice no-nos, opening and closing calls, and turning phone inquiries into appointments. If webinars are available, take advantage of this alternate resource.

Don’t wait until you overhear an uncomfortable conversation. It could be too late. Get staff the training they need now. And remember, you don’t have to train all your team – just the ones you want to keep!

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Tags:  DPM  healthcare management  healthcare practice  podiatry office  podiatry office management; podiatry 

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The Pennsylvania Podiatric Medical Association (PPMA) currently represents more than 875 Doctors of Podiatric Medicine (or podiatrists/DPM) across the Commonwealth of Pennsylvania.

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