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News & Press: PPMA News

Important Changes Coming to Novitasphere Log-In Requirements

Tuesday, September 4, 2018   (0 Comments)
Posted by: Susan Kramer
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Novitas, the Medicare Administrative Contractor (MAC) for Jurisdictions H and L, has announced important changes to Novitasphere, their free internet portal.
The Centers for Medicare & Medicaid Services (CMS) will be implementing a system security change that affects the Novitasphere login requirements for maintaining access.

Effective September 1, 2018, registered users must log into Novitasphere at at least once every 30 days to be considered active. This is a change from the current 60-day login requirement.

Any users that do not take this step will be considered inactive, and the Novitasphere role will be removed. After a role is removed, users will be required to re-request the Novitasphere role in EIDM to re-gain access to Novitasphere.

To prepare for this change, all users should ensure that they are meeting the 30-day login requirement prior to September 1, 2018. Then, keep your access active by logging in at least once every 30 days.

We have provided a list of helpful resources and tips for users, available here:
JL users go to
JH users go to
If you need any additional assistance with your login, please contact the dedicated Novitasphere Help Desk at 1-855-880-8424.